Quote:
Originally Posted by chassis
Come now, you are shifting the topic. Go back to your discussion about the customer being responsible for the service they receive. Please quote yourself.
|
well 5 star hotels aren't the topic, so I'm only responding to your own shift.
Quote:
Originally Posted by chad86tsi
My experience seems to be pretty mixed, and the greatest contributing factor seems to be how I handle/manage the experience and process.
|
Quote:
Originally Posted by chad86tsi
I've never received 5 star service at any dealer for sale or service, nor at a 5 star hotel either.
It's not hard to get 3 star service in a 5 star business if you are a dick, or don't speak up promptly or correctly when something is wrong, and then give an honest opportunity for them to correct it.
|
^ where did I go wrong?
Quote:
Originally Posted by chassis
Dealers in the U.S. are third parity mercenaries. They have allegiance to neither consumer nor manufacturer. It is a textbook agency problem example.
|
^ Doesn't sound like a factor 5 star hotels are likely to face. They are their own manufacturer, the brand is their own name, and profits go directly into their bank account.