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      06-21-2018, 10:24 AM   #1
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Drives: M3
Join Date: Jun 2012
Location: Bay Area

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► Job Opening - Junior Sales @ Apex Race Parts

Are you passionate about modifying cars? Would you like to have coworkers that get excited when you talk about your automotive interests, rather than sighing from boredom? If you're determined to find a job that combines your career with your passion, then this is the opportunity for you. APEX Race Parts is seeking an enthusiast with the desire to join our team as a Junior Salesperson. This position presents an exceptional opportunity for an individual looking to get a head start in the industry, but doesn’t quite have the niche technical knowledge that our Product Experts require.

Our Junior Salesperson will initially master the basics of order processing and customer service, while heavily supporting our team of Product Experts. Once up to speed with the inner-workings of our company, our Junior Salesperson will graduate into the role of a market-specific or multi-market Product Expert. APEX customers include racers and track enthusiasts from all over the world, which will give this candidate the unique opportunity to learn and immerse themselves in the many markets that APEX supports. Your responsibility is to ensure order issues or fitment concerns do not arise, potentially causing them to miss any hard-earned track time. If one of our customers encounters an issue or needs some type of support, you’ll be there to help them through that process. To continue growing at our current rate, we need our technical experts to stay focused on developing new wheel fitments, writing tutorials, and answering complex product related questions. Having you dedicated to supporting customers through the pre and post-purchase stages, ensures that customer support will not stunt our growth.

Our Junior Salesperson is:
  • Truly a passionate car enthusiasts, whose friends would easily define them as such.
  • Broadly familiar with performance parts, and the respective vocabulary.
  • Known for their exceptionally high customer service skills which earns them mountains of positive reviews and referrals.
  • Articulate with extremely clear written and verbal communication skills. Grammar Nazis welcome.
  • Already computer literate, familiar with Microsoft Office, Google Docs, and have experience interacting via online forums.
  • Equipped with marketing street smarts so that all public communications represent the company positively.

Our Junior Salesperson will:
  • Use our CRM to track and process all customer service issues until they are solved.
  • Connect with customers by phone, email, and through car forums.
  • Help customers place new orders, change orders, make payments, or get refunds.
  • Process returns, exchanges and warranties.
  • Review online orders for potential fraud or other issues prior to their release.
  • Help place purchase orders and follow up with vendors.
  • Provide customers with status updates, and follow up on backorders.
  • Improve our processes to make customers happier and your job easier.
  • Document procedures so actions are clear to new hires, allowing you to advance within the company.
  • Support our Brand Managers and Product Experts so they can stay focused on growth.

Benefits and Compensation:
  • Full time position with competitive pay.
  • Medical benefits package.
  • Vacation and Holiday pay.
  • 401k with employer matching
  • Work in your underwear - Telecommuting supported.
  • Support your track addiction with reimbursements for HPDE and autocross event registration fees.
  • Dedicated track car available for staff to drive at HPDE events
  • Full access to our shop with lift and tools to work on your car
  • Eligibility for the SEMA college grant and loan forgiveness program.
  • Casual dress environment where T-shirts, jeans, and shorts are welcome.
  • Get employee discounts and freebies on APEX products and shwag.
  • Participate in company activities including karting, track days, VR sim racing, dinners and more.

To apply, please click the link here, and be sure to attach a copy of your cover letter and resume. In your cover letter, tell us what you have done in the last couple of years to feed your car addiction.

Do NOT contact us directly by phone or in person. All applicants must apply via email to be considered.

APEX is an equal opportunity employer.

Who are we?

APEX Race Parts is a close-knit team with a burning passion for anything that can set a lap time on a race track. We've been in business since 2007 and our core competency is designing and distributing lightweight performance wheels, but we're getting more involved in suspensions, brakes and other accessories now as well. We wake up every day with the mission of eliminating compromise from our enthusiast customers' pursuit of maximizing vehicle performance. The value of our products, our expertise, and our great customer service make it possible for us to achieve that mission.

APEX has a tech startup vibe. Problems are solved here with a heavy emphasis on custom technology, modern tools, and innovation. The growth of our team and the maturing of our company has opened a new chapter where we expand beyond the BMW market and grow into every active enthusiast community that attends track days.

Last edited by Expert@ApexRaceParts; 09-11-2020 at 02:08 PM..