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I used the express approach as, I need an AKA for my passport and if you send it in by mail there is no chance, as there isn't really an appropriate section in the form... so I booked a flight and applied for an express "check out".
Came in, explained the situation, even asked if the clerk would like to make a Xerox of my other passport (she said there was no reason to) and was told to come back the next day.
I came back the next day. Took about 2 hours for my name to be called. As soon as I opened my new passport I could tell that they didn't include the AKA... went back to the same window, explained the situation — the clerk was very apologetic. In about another half hour I had a new passport with the AKA. All in all it worked out!
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