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Years ago a friend of mine who was a VP at a major brokerage firm gave me some advice avter dealing with a warranty issue on his new vehicle. He said "don't p*ss around with locals, go as far up the ladder as you can get and call them .... at home. Senior mgmt don't like being bothered with "small" problems so they the tend to get after the underlings to take care of them in a hurry.
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Member ZSCCA 2009 Z4 s35i with Dinan Stage II software, Sport and Exec packages, 19" 296 rims , a stubby and mud flaps
'03 Z4 3.0i Sterling Grey (Hers)
'01 Z3 3.0i Sapphire Black, M sport package (Mine)
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