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      04-23-2014, 12:49 PM   #1
cdeslandes
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Roof hydraulics leak

My warranty expired earlier this month, and I bought a 3-year extended warranty through BMW in part to cover any retractable roof problem.

Sure enough, this morning I noticed some oil on the passenger door and seat after opening the roof. Tried to close it and it started pissing hydraulic fluid all over the place!

I booked a service appointment for tomorrow; will post results here.

Has anyone else developed a hydraulic leak?
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      04-23-2014, 01:32 PM   #2
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I have not had any leaking nor issues.
BUT I too purchased the BMW 3 Year Gold Protection Plan and will be curious about its acceptance and any out of pocket OR un covered items. Please advise on the fix.
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      04-24-2014, 06:37 PM   #3
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Quote:
Originally Posted by cdeslandes View Post
Sure enough, this morning I noticed some oil on the passenger door and seat after opening the roof. Tried to close it and it started pissing hydraulic fluid all over the place!


Talk about a cruddy way to start the day. g/l with the fix. I've had noise issues with my car's roof but not any leaks (touch wood)
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      04-25-2014, 04:10 AM   #4
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Holy crap, what is going on? GL on the repair and pls give us an update. That's scary stuff.
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      04-26-2014, 04:12 PM   #5
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The hydraulic line gave way. Apparently it's not covered under the Platinum warranty.

My dealer is trying to negotiate with BMW to have them cover at least part of the cost, otherwise I'm looking at a $1,850 repair.

The line includes the wiring harness and goes to both sides, so at least I have hope the other side won't give up soon.

Will keep you guys posted.
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      04-26-2014, 04:43 PM   #6
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That sucks. How did it give way, eroded? Pinched?
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      04-27-2014, 09:27 AM   #7
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How can that be not covers under the extended warranty plan?
The plan covers and lists specifically the below all the items covered.
I would argue until I was blue in the Face, that the hardtop and associated operating components are suppose to be a Permanent part of the car and SHOULD BE is covered under the Below listed warranty plan covered components.

Convertible top storage lid & top drive motor
Are that stating the actual hard top and no accessory drive components and parts like the hydraulic lines?

Other parts specifically listed as covered which the top, electrical and hydrolic lines should be covered:
Control Modules
Sunroof Motor and Gear
Remote electronic entrance system
Manually & electrically operated switches
Front & Rear Main Wiring Harnesses

Complete BS.
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      04-27-2014, 10:08 AM   #8
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Quote:
Originally Posted by BMWZ4RIDER View Post
How can that be not covers under the extended warranty plan?
The plan covers and lists specifically the below all the items covered.
I would argue until I was blue in the Face, that the hardtop and associated operating components are suppose to be a Permanent part of the car and SHOULD BE is covered under the Below listed warranty plan covered components.

Convertible top storage lid & top drive motor
Are that stating the actual hard top and no accessory drive components and parts like the hydraulic lines?

Other parts specifically listed as covered which the top, electrical and hydrolic lines should be covered:
Control Modules
Sunroof Motor and Gear
Remote electronic entrance system
Manually & electrically operated switches
Front & Rear Main Wiring Harnesses

Complete BS.
+1 BMW Better pick up the tab on that roof!
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      04-27-2014, 04:48 PM   #9
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Quote:
Originally Posted by BMWZ4RIDER View Post
How can that be not covers under the extended warranty plan?
The plan covers and lists specifically the below all the items covered.
I would argue until I was blue in the Face, that the hardtop and associated operating components are suppose to be a Permanent part of the car and SHOULD BE is covered under the Below listed warranty plan covered components.

Convertible top storage lid & top drive motor
Are that stating the actual hard top and no accessory drive components and parts like the hydraulic lines?

Other parts specifically listed as covered which the top, electrical and hydrolic lines should be covered:
Control Modules
Sunroof Motor and Gear
Remote electronic entrance system
Manually & electrically operated switches
Front & Rear Main Wiring Harnesses

Complete BS.
They consider that line just another hose, i.e. a wear item.
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      04-27-2014, 06:58 PM   #10
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Quote:
Originally Posted by cdeslandes View Post
They consider that line just another hose, i.e. a wear item.
I know nothing about the warranty, but isn't the hose main/key part of the whole roof mechanism? W/o it, the roof won't ftn. What's the point of having a warranty if they make an exception like that? I'd argue like hell. Btw, not sure how the hose failed but how exactly can they say it's a 'wear item': not as if it rubs against stuff and actually wears or is a moving part like brake pads or sparkplugs. It shouldn't erode and just disintegrate like that, or if pinched, then something was wrong w/ the mechanism.

GL dude.
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      04-28-2014, 02:53 PM   #11
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Quote:
Originally Posted by cdeslandes View Post
They consider that line just another hose, i.e. a wear item.
Wow not cool!

Do you know if the warranty covers the radiator hoses and oil lines? That would an even more unpleasant surprise if a radiator hose goes, causing an engine overheat and that is chalked up to "hose.. wear and tear item.. failing" and not covering it

Is this the OEM extended warranty right? not an aftermarket insurance plan?
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      04-28-2014, 03:05 PM   #12
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Quote:
Originally Posted by nicknaz View Post
Wow not cool!

Do you know if the warranty covers the radiator hoses and oil lines? That would an even more unpleasant surprise if a radiator hose goes, causing an engine overheat and that is chalked up to "hose.. wear and tear item.. failing" and not covering it

Is this the OEM extended warranty right? not an aftermarket insurance plan?
OEM
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      04-28-2014, 05:13 PM   #13
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Update

Good news!

BMW of Ridgefield was able to convince BMW to pick up 100% of the cost.

Parts are due in tomorrow. Keeping fingers crossed.
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      04-28-2014, 07:11 PM   #14
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Quote:
Originally Posted by cdeslandes View Post
Good news!

BMW of Ridgefield was able to convince BMW to pick up 100% of the cost.

Parts are due in tomorrow. Keeping fingers crossed.
Great news!
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      04-28-2014, 07:12 PM   #15
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Congrats BUT it should have never been a discussion to begin with about the coverage.
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      04-28-2014, 10:02 PM   #16
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Quote:
Originally Posted by BMWZ4RIDER View Post
Congrats BUT it should have never been a discussion to begin with about the coverage.
Exactly, talk about giving the OP some stress.
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      04-29-2014, 09:11 AM   #17
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Quote:
Originally Posted by BMWZ4RIDER View Post
Congrats BUT it should have never been a discussion to begin with about the coverage.
Quote:
Originally Posted by tranquility View Post
Exactly, talk about giving the OP some stress.
Makes you wonder if they were just trying to "get away with it" and how many times they actually did. I swear if you don't do your homework and speak up these dealerships will rob you blind.
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      04-29-2014, 11:00 AM   #18
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Quote:
Originally Posted by 2011CrazE89 View Post
Makes you wonder if they were just trying to "get away with it" and how many times they actually did. I swear if you don't do your homework and speak up these dealerships will rob you blind.
In this case it's BMW N.A. being a pain, the dealership used their influence to get it covered.
The car should be ready tomorrow, will update once I get the final details.
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      04-29-2014, 02:53 PM   #19
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Quote:
Originally Posted by cdeslandes View Post
In this case it's BMW N.A. being a pain, the dealership used their influence to get it covered.
The car should be ready tomorrow, will update once I get the final details.
Agreed. Be nice to your SA!

By the way, what do you guys think about bringing things up proactively? When my car is in for service (tires, oil, etc) I bring up things like noisy roof so that it gets looked at and documented. My sense if you have a paper trail stretching well into the warranty period that it is better for you.

Thoughts?
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      04-29-2014, 03:10 PM   #20
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Quote:
Originally Posted by nicknaz View Post
Agreed. Be nice to your SA!

By the way, what do you guys think about bringing things up proactively? When my car is in for service (tires, oil, etc) I bring up things like noisy roof so that it gets looked at and documented. My sense if you have a paper trail stretching well into the warranty period that it is better for you.

Thoughts?
My SA is actually pretty good about asking. I just dropped her off this morning for some knocking I would hear on cold start up in Drive. He said since it's here is there anything else we can look into? That's when I say, well now that you mention it- and I give them a whole laundry list. I wasn't due for rear brakes and they installed them anyway
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      04-30-2014, 07:38 PM   #21
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Update

Update: it's gonna take another week.

The techs are really nervous about this job (10 hours or so!), they're never seen this repair before, so they're going to wait until their shop supervisor comes back from BMW training.

At least they want to do it right the first time.

No big deal, I'll be hunting turkey and offroading in Vermont for the next couple of weeks and I don't need the Z4 for that!
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      05-01-2014, 05:20 AM   #22
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Hi ,

you should check the radius/line of the hydraulic hose (left and right).The first pic shows the correct radius/line and position of the hose.
If the radius/line is too small it will crack the hose.
If the radius /line is too large, the hose will touch the wall of the trunk and rubbing the hose (red arrow-second pic).



For hose replacement , BMW has too disassemble the roof!

Pictures were taken from BMW Z4 E89 "zroadster Forum" in Germany.

regards ZettVier

Last edited by ZettVier; 05-06-2014 at 09:45 AM.
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