Self-damaging Navigation screen...?

silverstone_ttlz4 · 03-23-2013, 05:05 PM

So, when I bought my car pre-owned last February, the screen had zero scratches. A few months later one developed despite my having never touched the screen up to that point. And then there was another.

A few days ago I put the top down for the first time in a while and as soon as the sunlight hit the screen I saw yet another scratch.

So, I took it to the dealer and they (like I figured they would) are saying I must have damaged the screen. I get why they'd think that, but I didn't.

Has anyone had anything like this happen? I'm supposed to meet with a service manager on Monday morning to discuss it...

ManiacGT · 03-23-2013, 05:13 PM

i dont have any scratches but I do have a few spots on the screen that I can't remove, very tiny just like in your pic, I can only assume somethings got on there and I can't get it off. But no, no scratches. Those look like you (or someone) has wiped the screen and scratched it. The 5 series forum has a few posts about this too.

silverstone_ttlz4 · 03-23-2013, 05:30 PM

My thing--since I've touched the screen a few times to gently dust it--is that the scratches are almost perfectly straight, and the one in the bottom right corner in particular is in a very weird spot for me to have gone it. I could see the large one thats diagonal, but a straight line in a far corner of the screen.

ManiacGT · 03-23-2013, 05:42 PM

I've wiped mine with a micro fibre (damp) cloth and I've nothing like your photo. Have had the car nearly 3 years now. I'm not sure what you could do to remove the scratches.

silverstone_ttlz4 · 03-23-2013, 06:07 PM

Also, are those scratches on an anti-glare coating?

Mr. ///M3 RD · 03-23-2013, 06:46 PM

You have to use a lint free rag or a eye glass cleaning tissue to clean the screen ... would be my recommendation.

or

The stuff you can buy at LensCrafters, etc., that is used to clean coated polycarbonate lenses. Make sure it is approved for coated lenses.

Apple Computer stores sell something called iKlear that comes with microfiber cloths and a small towel applicator, but it's pretty expensive. You can use it for cleaning LCD TV screens and computer monitors and such.

03-23-2013, 05:05 PM	#1
silverstone_ttlz4 Private First Class 6 Rep 109 Posts Drives: 09 Z4 35i Join Date: Feb 2012 Location: Boston iTrader: (0)	Self-damaging Navigation screen...? So, when I bought my car pre-owned last February, the screen had zero scratches. A few months later one developed despite my having never touched the screen up to that point. And then there was another. A few days ago I put the top down for the first time in a while and as soon as the sunlight hit the screen I saw yet another scratch. So, I took it to the dealer and they (like I figured they would) are saying I must have damaged the screen. I get why they'd think that, but I didn't. Has anyone had anything like this happen? I'm supposed to meet with a service manager on Monday morning to discuss it... Attached Images
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03-23-2013, 05:13 PM	#2
ManiacGT Major 85 Rep 1,448 Posts Drives: Z4 sDrive 35i Join Date: Jan 2011 Location: Manchester, UK iTrader: (0)	i dont have any scratches but I do have a few spots on the screen that I can't remove, very tiny just like in your pic, I can only assume somethings got on there and I can't get it off. But no, no scratches. Those look like you (or someone) has wiped the screen and scratched it. The 5 series forum has a few posts about this too.
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03-23-2013, 05:30 PM	#3
silverstone_ttlz4 Private First Class 6 Rep 109 Posts Drives: 09 Z4 35i Join Date: Feb 2012 Location: Boston iTrader: (0)	My thing--since I've touched the screen a few times to gently dust it--is that the scratches are almost perfectly straight, and the one in the bottom right corner in particular is in a very weird spot for me to have gone it. I could see the large one thats diagonal, but a straight line in a far corner of the screen.
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03-23-2013, 05:42 PM	#4
ManiacGT Major 85 Rep 1,448 Posts Drives: Z4 sDrive 35i Join Date: Jan 2011 Location: Manchester, UK iTrader: (0)	I've wiped mine with a micro fibre (damp) cloth and I've nothing like your photo. Have had the car nearly 3 years now. I'm not sure what you could do to remove the scratches.
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03-23-2013, 06:07 PM	#5
silverstone_ttlz4 Private First Class 6 Rep 109 Posts Drives: 09 Z4 35i Join Date: Feb 2012 Location: Boston iTrader: (0)	Also, are those scratches on an anti-glare coating?
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03-23-2013, 06:46 PM	#6
Mr. ///M3 RD Happy Camper 612 Rep 7,869 Posts Drives: C63 AMG & 280 SL on Weekends : Join Date: May 2010 Location: GTA, Ontario - Canada iTrader: (0) Garage List 1969 Restored Merce ... [7.50] 2011 M3 Coupe TRADED [7.34] 1987 BMW 535is [1.00] Cars from the Past [6.50] The ///M3 Engine S65 [9.59]	You have to use a lint free rag or a eye glass cleaning tissue to clean the screen ... would be my recommendation. or The stuff you can buy at LensCrafters, etc., that is used to clean coated polycarbonate lenses. Make sure it is approved for coated lenses. Apple Computer stores sell something called iKlear that comes with microfiber cloths and a small towel applicator, but it's pretty expensive. You can use it for cleaning LCD TV screens and computer monitors and such. __________________ Cheers, Rolf-Dieter Life will take us to some interesting places, fortunately The ///M3 will too with a many of us know this very well, now my C6.3 AMG with 487 HP does it too ---> Click here for some good stuff I found
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