Vivid Racing wont refund me my money. (resolved, Refund received)

[KwlAznKid]

Originally Posted by EL BAN

Subscribed.. Interested in seeing the outcome.

I contacted them for quotes on the Armytrix and the Akrapovik for my M2 and they were very responsive, answered all my questions but held off because I really am still on the fence of which exhaust to go with.

But was definitely considering purchasing thru them.

LOL that's my experience with a lot vendors, SUPER responsive before they get your money then once the money is transferred, slow responses, attitude changes etc.. it's a sad way of doing business

[vividracing]

PM'd OP, This is the first I have heard of this situation. Will have this resolved today.

[bimmette]

Good job csu87 for tagging them

[BMW F22]

Originally Posted by vividracing

PM'd OP, This is the first I have heard of this situation. Will have this resolved today.

No offense but I find this hard to believe. If something like this happened I am sure the owner or upper management would know. So unless there is absolutely no communication at all, IMO Vivid is obliged to respond now because of this thread.

[jgoens]

Originally Posted by BMW F22

No offense but I find this hard to believe. If something like this happened I am sure the owner or upper management would know. So unless there is absolutely no communication at all, IMO Vivid is obliged to respond now because of this thread.

Bimmerpost to the rescue--members care and get results!

[vividracing]

Our retail sales floor and online departments are completely separate here. We do receive hundreds of orders online each day. Most of which I will never see being in the sales department, unless of course the customer inquired about the parts via forum or phone before ordering.

Thank you for tagging me in this thread, I do try to keep up on both M3Post and M3forum, but sometimes reading every thread is a bit much, especially at the end of the month when it does get quite hectic. Please feel free to PM me with any issues in the future.

I have PM'ed the OP and informed our director of operations on this matter. We will be in touch with OP to have this issue resolved.

[ptper]

Please post up the resolution if there is one, so forum members can buy with confidence...or not.

[zx10guy]

Originally Posted by ptper

Please post up the resolution if there is one, so forum members can buy with confidence...or not.

I don't think that's a reasonable request. It's similar to asking someone what the terms of an out of court settlement was.

I think it would be better for the OP to respond back to this thread stating if he was satisfied with follow up and resolution. And possibly if he would buy from them again.

[jgoens]

Originally Posted by zx10guy

I don't think that's a reasonable request. It's similar to asking someone what the terms of an out of court settlement was.

I think it would be better for the OP to respond back to this thread stating if he was satisfied with follow up and resolution. And possibly if he would buy from them again.

Buy from them again? Maybe if they take $1k off the exhaust, get it there within a few days and give him a $500 credit on future purchases. That's what it would take me if I went through what he says he has went through.

[zx10guy]

Originally Posted by jgoens

Buy from them again? Maybe if they take $1k off the exhaust, get it there within a few days and give him a $500 credit on future purchases. That's what it would take me if I went through what he says he has went through.

On the surface, I probably wouldn't buy from them again. But we're not the OP and we don't (and maybe won't know) what the final settlement is going to be. That's why I said it would be good for the OP to update us on his perspective on things.

[Lups]

Originally Posted by jgoens

Buy from them again? Maybe if they take $1k off the exhaust, get it there within a few days and give him a $500 credit on future purchases. That's what it would take me if I went through what he says he has went through.

And what will we gain from this?

The vendor's spokes person said he had contacted the op, and they'll deal with it. I'm not saying it's completely cool to delay shit and not notifying the customer, but if the vendor okays giving out information on discounts like you suggested: We will have no vendors.

I've dealt with a few here, and they all can spot a mile away a person who's just using this forum to blackmail them.

This shit isn't Apple or Microsoft big, these companies can't work as fast and they have like one person answering the phone.

So if we expect them to lose the income in this, and the rep for this thread and then the customers under blackmail, why don't we all go back to posting on some other forum.

Yes. Waiting sucks. And yes money shouldn't move until delivery is set for real but most of the vendors do need the money up front too.

For us it's a car, to them it's a way to pay for a car.

Edit: I've never been a customer of this vendor, but I'm sure they suffer through the same shit as the ones I've used. Us customers really need to get our heads out from our arses too.

[vividracing]

Thank you all for your input in this thread, and as we do everything in our power to provide the best pricing and customer service, we are sometimes subject to things outside of our control. The vendor delays in this particular situation (as this is not a normally stocked product) brought us to this point. Either way, we have refunded the OP in full and canceled his order.

[Banana Hammock]

Shit happens and sometimes it hits the fan pretty hard.

Glad to see vividracing keeping it together and handling it like a pro.

It's amusing seeing people swing in from out of the blue to kick someone when they're down to benefit from someone elses misfortune. "You did this guy dirty so you better give me a stupid good deal on my next order or I'm never gonna buy from you again" Real classy...

[jtodd_fl]

Originally Posted by duck fat

Shit happens and sometimes it hits the fan pretty hard.

Glad to see vividracing keeping it together and handling it like a pro.

It's amusing seeing people swing in from out of the blue to kick someone when they're down to benefit from someone elses misfortune. "You did this guy dirty so you better give me a stupid good deal on my next order or I'm never gonna buy from you again" Real classy...

You offering discounts on dirty dancing anime dudes? I'll take 2.

[Banana Hammock]

Originally Posted by jtodd_fl

You offering discounts on dirty dancing anime dudes? I'll take 2.

You got it!

[BMW F22]

Originally Posted by duck fat

Shit happens and sometimes it hits the fan pretty hard.

Glad to see vividracing keeping it together and handling it like a pro.

It's amusing seeing people swing in from out of the blue to kick someone when they're down to benefit from someone elses misfortune. "You did this guy dirty so you better give me a stupid good deal on my next order or I'm never gonna buy from you again" Real classy...

That's the internet for you. There was a thread on the M3 forum about a simliar incident but the vendor stepped up. hence I didn't take sides because the vendor didn't step in to tell his side yet.

I still find it hard to believe that nothing was communicated though. Unless Vivid is a giant corporation with tens of thousands of employees where things can get lost in the shuffle, if there is a delay the salesman would have asked his supervisor about it. If it keeps getting delayed then it would escalate. The "different departments " at a small compaby isually means there is one or two people in charge of it. You're telling me that they can't just turn around and yell "hey we need to refund this guy!"?

I didn't read the posted links but if there is a track record of them doing similar things in the past, doesn't it make you think a little? Did it take a thread on the forum to get it resolved? Maybe. Just thinking aloud here. Every business has flaws but it shouldn't take so long to communicate that something is being delayed and refund the money.

[shoei]

Originally Posted by duck fat

Shit happens and sometimes it hits the fan pretty hard.

Glad to see vividracing keeping it together and handling it like a pro.

It's amusing seeing people swing in from out of the blue to kick someone when they're down to benefit from someone elses misfortune. "You did this guy dirty so you better give me a stupid good deal on my next order or I'm never gonna buy from you again" Real classy...

In for free shit... Mass discounts... Cuz, M-tax...

[larryn]

I think the point is that people shouldn't have to go to the internet after getting jerked around over and over, which the OP did.

I'm glad that it appears to be getting resolved now, but the OP experienced terrible customer service. Since the OP has not responded, assume that he was asked to "drop it, if you want this taken care of", along with a likely ask to delete the thread.

[te37]

Should have paid OP back with interest, sad a post must be made to correct issues. But if it can be handled in one day OP could have reached out to someone else "higher" up in the food chain or messaged Vivid on the forums privately.

[The Murder 335i]

Originally Posted by EL Jeffe 5

where are this idiots located?
If you have 4k to drop on exhaust then airplane ticket shouldn't be issue
maybe you should pay them a Visit

[Questofthetune]

Did I miss out on the

[Nkc]

So your business needs to be called out on a forum until something gets looked at? Excellent business model.