BMW Remote App

cuddapah · 10-01-2015, 08:39 PM

Any tried updated BMW Remote App ? My 2011 BMW Z4 35i S Drive was visible in the app until I installed the update this evening. Now I am seeing an error message "No vehicle available. No vehicle or no suitable vehicle available for this app. Please check your ConnectedDrive account.".
I called BMW Assist and they tell me that they can only send me a password reset link. If I don't want it and wish to take further I should call the dealer or customer service.

Anybody experiencing this issue with the App ?

cuddapah · 10-06-2015, 06:05 AM

It seems my info with BMW Assist and BMW Genius don't match. While BMW Assist confirms services on my account didn't expire, BMW Genius says they expired. After several frustrated calls to BMW Assist and Genius, they are contacting their IT to look into this issue. They don't know when this will issue will be resolved and will call me when it does. So iDrive is useless until they do.

jparnes1 · 10-06-2015, 04:22 PM

I recently opened the app and apparently there was an update. I was asked to renter my user name and pw, but after that all was the same as far as my car showing up. Maybe uninstall and reinstall?

Mayhem · 10-07-2015, 09:51 PM

The BMW remote app barely works for me even when it is supposedly working. I've never been able to get it to work right from the start.

10-01-2015, 08:39 PM	#1
cuddapah First Lieutenant 41 Rep 312 Posts Drives: 2011 BMW Z4 sDrive 35i Join Date: Feb 2012 Location: Jacksonville, FL iTrader: (0)	BMW Remote App Any tried updated BMW Remote App ? My 2011 BMW Z4 35i S Drive was visible in the app until I installed the update this evening. Now I am seeing an error message "No vehicle available. No vehicle or no suitable vehicle available for this app. Please check your ConnectedDrive account.". I called BMW Assist and they tell me that they can only send me a password reset link. If I don't want it and wish to take further I should call the dealer or customer service. Anybody experiencing this issue with the App ?
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10-06-2015, 06:05 AM	#2
cuddapah First Lieutenant 41 Rep 312 Posts Drives: 2011 BMW Z4 sDrive 35i Join Date: Feb 2012 Location: Jacksonville, FL iTrader: (0)	It seems my info with BMW Assist and BMW Genius don't match. While BMW Assist confirms services on my account didn't expire, BMW Genius says they expired. After several frustrated calls to BMW Assist and Genius, they are contacting their IT to look into this issue. They don't know when this will issue will be resolved and will call me when it does. So iDrive is useless until they do.
	Appreciate 0 Quote

10-06-2015, 04:22 PM	#3
jparnes1 Colonel 241 Rep 2,389 Posts Drives: 2016 340i, 2012 Z4 35i Join Date: Jan 2010 Location: NY iTrader: (1)	I recently opened the app and apparently there was an update. I was asked to renter my user name and pw, but after that all was the same as far as my car showing up. Maybe uninstall and reinstall? __________________ 2016 340i XDrive, EBII/black, 6 MT, M Sport, Track Handling, Cold Weather, Tech, Lighting, Driver Assistance Plus. 2012 Z4 35i, ED 2/24/2012, Melbourne Red Metallic, Black Leather, Carbon Trim, 6MT, M Sport, CW, PP, PS, NAV, CA.
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10-07-2015, 09:51 PM	#4
Mayhem Second Lieutenant 22 Rep 252 Posts Drives: 2012 Z4 sDrive35is Join Date: Jan 2012 Location: Hollywood iTrader: (0)	The BMW remote app barely works for me even when it is supposedly working. I've never been able to get it to work right from the start.
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