Buy Back

jparnes1 · 08-25-2011, 03:09 PM

Has anyone had experience with a buy back from BMW? I'm going to go that route (rather than Lemon Law it, at least for now) and want to know how things went for you.
Thanks

Wraith. · 08-25-2011, 03:21 PM

Hey Jp, i didn't know you were having issues.., what's going on?

persian54 · 08-25-2011, 04:27 PM

yeah

my lawyer filed a claim
bmw agreed
met up, they looked over the car
i signed a some papers
got my check
drove home in my 2011 z4 :P

rmorin49 · 08-25-2011, 07:03 PM

Yes.
2007 335i vert
Wrote several letters
BMWNA called and we worked a deal
Ordered a 2009 335i vert
Paid a small difference in MSRP
Picked up the car in about 8 weeks
Fair deal

jparnes1 · 08-25-2011, 09:23 PM

OK, sounds like BMW is responsive to situations like this. I'll give them a call when I get my car back.
Since you probably are interested, here's what happened in the last 2 months:

chewed up both rear tires at 10000 miles due to faulty alignment right out of the factory
leaking fuel filter housing (OK, these are both relatively minor)
failure of turbo #2, which took 3 weeks to replace, and 3 days later...
failure of turbo #2, burned off engine oil, huge amounts of smoke, low oil pressure warning. This second repair is almost done.

Both times they said the turbo failed due to manufacturing defect. My faith in this car's reliability is nil. I'm afraid to drive it anywhere for fear of getting stranded. A consult with a local independent BMW shop and a search of the forums shows no other posts regarding turbo failures so I'm assuming I've got a bum car. So I'm looking for a buy back and replacement with an identical car.

flpnout · 08-25-2011, 09:47 PM

You already know my story with my 2004 330ci. But that was back in 2004, I had to get an attorney to get BMW NA to agree to a "buy back" at a quicker pace. Nice to hear you still want another beautiful Z4.

Wraith. · 08-25-2011, 11:13 PM

Absolutely a Lemon, should be an open shut case.

Mr. ///M3 RD · 08-25-2011, 11:59 PM

Quote:

Originally Posted by jparnes1

OK, sounds like BMW is responsive to situations like this. I'll give them a call when I get my car back.
Since you probably are interested, here's what happened in the last 2 months:

chewed up both rear tires at 10000 miles due to faulty alignment right out of the factory
leaking fuel filter housing (OK, these are both relatively minor)
failure of turbo #2, which took 3 weeks to replace, and 3 days later...
failure of turbo #2, burned off engine oil, huge amounts of smoke, low oil pressure warning. This second repair is almost done.

Both times they said the turbo failed due to manufacturing defect. My faith in this car's reliability is nil. I'm afraid to drive it anywhere for fear of getting stranded. A consult with a local independent BMW shop and a search of the forums shows no other posts regarding turbo failures so I'm assuming I've got a bum car. So I'm looking for a buy back and replacement with an identical car.

I agree with Wraith ... you should have no problem getting an identical car. Looks like you may have a Friday car or one just finished in rush (pushed by top management - accountants now at the top as you may well know to get it into the month end etc).

Good luck with the replacement it is a wonderful car ... my former Z4 tires at the same milage were also history (inside wear etc). I also had other issues, I will no longer talk about it.

Cheers and good luck

Darbs330 · 08-26-2011, 07:34 AM

Quote:

Originally Posted by jparnes1

... chewed up both rear tires at 10000 miles due to faulty alignment right out of the factory
leaking fuel filter housing (OK, these are both relatively minor)
failure of turbo #2, which took 3 weeks to replace, and 3 days later...
failure of turbo #2, burned off engine oil, huge amounts of smoke, low oil pressure warning.

Wow... that's amazing story.

I remember that our cars practically shared the boat ride over... and may have been on the production line at the same time.

Happily, I haven't had a single issue - knock on ash wood trim. I hope it all works out for you!

jannisa · 08-26-2011, 08:19 AM

Quote:

Originally Posted by persian54

yeah

my lawyer filed a claim
bmw agreed
met up, they looked over the car
i signed a some papers
got my check
drove home in my 2011 z4 :P

What was the case if you don't mind?

jparnes1 · 08-26-2011, 08:41 AM

Quote:

Originally Posted by Darbs330

Wow... that's amazing story.

I remember that our cars practically shared the boat ride over... and may have been on the production line at the same time.

Happily, I haven't had a single issue - knock on ash wood trim. I hope it all works out for you!

Yeah I remember too. The only good thing that may come out of this is getting to do the ED that I missed out on because of the volcano eruption.

persian54 · 08-26-2011, 10:26 AM

Quote:

Originally Posted by jannisa

What was the case if you don't mind?

2 HPFP failures in 1 month

Cats kept throwing o2 codes, took weeks for them to get a replacement cat to fix it

but the lemon was based purely on the 2 HPFP

in the 9 months or so I had the car, she was in service for over 30 days....

Now we have a new 11 z4...but funny thing is...it also threw a CEL last week X.x.......at 1100 miles......

jparnes1 · 08-26-2011, 03:10 PM

So I got an unsolicited phone call today from BMW NA about my plans to ask for a buy back. Apparently they monitor this forum! Who knew?

I took it as a good sign that they're interested in my issue. The woman I spoke with couldn't have been nicer and she is following through with this process and will get back to me next week. I guess the buy back has to be approved, so that's what I'm waiting on now.

Vintage · 08-26-2011, 03:38 PM

Easier process than I went through - they put me through the ringer but in the end they did what was right and made me whole. Plus, we went from a 2009 Z to a 2010 Z.

marcw · 08-26-2011, 04:42 PM

Awesome to hear that everything worked out in the end Vintage. I had wondered whatever happened with your case. Glad to hear it all worked out in the end and BMW did the right thing and made you whole.

Quote:

Originally Posted by VintageBMW

Easier process than I went through - they put me through the ringer but in the end they did what was right and made me whole. Plus, we went from a 2009 Z to a 2010 Z.

marcw · 08-26-2011, 04:43 PM

Quote:

Originally Posted by jparnes1

So I got an unsolicited phone call today from BMW NA about my plans to ask for a buy back. Apparently they monitor this forum! Who knew?

Yes, they do monitor this forum. I got an unsolicited call from BMW NA while I was on my road trip.

Vintage · 08-26-2011, 11:10 PM

Quote:

Originally Posted by marcw

Awesome to hear that everything worked out in the end Vintage. I had wondered whatever happened with your case. Glad to hear it all worked out in the end and BMW did the right thing and made you whole.

Thanks marcw. It was tough and but once the word made it high enough in BMW NA I received a call from a kind woman with the power to make things right.

persian54 · 08-27-2011, 02:31 AM

Quote:

Originally Posted by jparnes1

So I got an unsolicited phone call today from BMW NA about my plans to ask for a buy back. Apparently they monitor this forum! Who knew?

I took it as a good sign that they're interested in my issue. The woman I spoke with couldn't have been nicer and she is following through with this process and will get back to me next week. I guess the buy back has to be approved, so that's what I'm waiting on now.

But how would they know it's "you" ?

Quote:

Originally Posted by marcw

Yes, they do monitor this forum. I got an unsolicited call from BMW NA while I was on my road trip.

Again...how do they know it's 'you' ?

Darbs330 · 08-27-2011, 07:25 AM

Quote:

Originally Posted by persian54

But how would they know it's "you" ?

My guess is that it wasn't too difficult to determine this based on "Service History" alone, especially since back to back turbo failures would be rare.

If, however, there was more than one occurrence of this in the US... they could always verify it with the build description and home city (listed in jparnes1 profile).

(and heck, I don't even watch CSI)

Darbs330 · 08-27-2011, 07:40 AM

Oh... and the real question should be...

Why did they (BMW NA) reach jparnes1 after monitoring a forum... shouldn't they REALLY be monitoring unusual or prolonged Warrantee Service Issues?!?

a GOOD customer service department would set a "trigger mechanism" so that the customer would be contacted PRIOR to their car becoming a "buy-back" candidate... limiting the possibility of a potentially negative story reaching the forum.

Think of it this way...

Proactive contact =

Contact after the fact =

No contact =

(Just one for the suggestion box BMW NA)

jparnes1 · 08-27-2011, 10:21 AM

Quote:

Originally Posted by Darbs330

Oh... and the real question should be...

Why did they (BMW NA) reach jparnes1 after monitoring a forum... shouldn't they REALLY be monitoring unusual or prolonged Warrantee Service Issues?!?

a GOOD customer service department would set a "trigger mechanism" so that the customer would be contacted PRIOR to their car becoming a "buy-back" candidate... limiting the possibility of a potentially negative story reaching the forum.

Think of it this way...

Proactive contact =

Contact after the fact =

No contact =

(Just one for the suggestion box BMW NA)

Darbs, I hear what you're saying, but I was happy to get the call. It shows a level of concern on their part.

persian54 · 08-27-2011, 10:26 AM

I would HATE to get a call. I don't want them knowing it's 'me' posting on here

Good thing my info is different enough from what my BMW info says...

08-25-2011, 03:09 PM	#1
jparnes1 Colonel 245 Rep 2,387 Posts Drives: 2016 340i, 2012 Z4 35i Join Date: Jan 2010 Location: NY iTrader: (1)	Buy Back Has anyone had experience with a buy back from BMW? I'm going to go that route (rather than Lemon Law it, at least for now) and want to know how things went for you. Thanks __________________ 2016 340i XDrive, EBII/black, 6 MT, M Sport, Track Handling, Cold Weather, Tech, Lighting, Driver Assistance Plus. 2012 Z4 35i, ED 2/24/2012, Melbourne Red Metallic, Black Leather, Carbon Trim, 6MT, M Sport, CW, PP, PS, NAV, CA.
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08-25-2011, 03:21 PM	#2
Wraith. Captain 71 Rep 886 Posts Drives: ED '11 Z4 35is Join Date: Nov 2009 Location: Seattle iTrader: (0)	Hey Jp, i didn't know you were having issues.., what's going on? Last edited by Wraith.; 08-26-2011 at 12:19 AM..
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08-25-2011, 04:27 PM	#3
persian54 Lieutenant General 923 Rep 15,818 Posts Drives: M760/G83M4 Join Date: Jun 2009 Location: The Valley, SoCal iTrader: (298)	yeah my lawyer filed a claim bmw agreed met up, they looked over the car i signed a some papers got my check drove home in my 2011 z4 :P __________________ From E93 335i to E89 Z4 to E93 M3/E89 Z4 to E350/SL550
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08-25-2011, 07:03 PM	#4
rmorin49 Major 53 Rep 1,162 Posts Drives: 11 335d/10 Z4 s30i Join Date: Nov 2006 Location: Hagerstown, MD iTrader: (1)	Yes. 2007 335i vert Wrote several letters BMWNA called and we worked a deal Ordered a 2009 335i vert Paid a small difference in MSRP Picked up the car in about 8 weeks Fair deal __________________ Colonel (Retired), US Army/Hagerstown, MD 2016 518ixdrive/MSport AW/Ivory White ED-01-10 2010 Z4s30i AW/Beige/Burl/ 6MT/SP/PP/CWP/NAV/ipod/USB/CA (retired) 2011 335d BS/Oyster/PP/CWP/NAV/ipod/USB(Daily Driver) 30+ mpg(retired)
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08-25-2011, 09:23 PM	#5
jparnes1 Colonel 245 Rep 2,387 Posts Drives: 2016 340i, 2012 Z4 35i Join Date: Jan 2010 Location: NY iTrader: (1)	OK, sounds like BMW is responsive to situations like this. I'll give them a call when I get my car back. Since you probably are interested, here's what happened in the last 2 months: chewed up both rear tires at 10000 miles due to faulty alignment right out of the factory leaking fuel filter housing (OK, these are both relatively minor) failure of turbo #2, which took 3 weeks to replace, and 3 days later... failure of turbo #2, burned off engine oil, huge amounts of smoke, low oil pressure warning. This second repair is almost done. Both times they said the turbo failed due to manufacturing defect. My faith in this car's reliability is nil. I'm afraid to drive it anywhere for fear of getting stranded. A consult with a local independent BMW shop and a search of the forums shows no other posts regarding turbo failures so I'm assuming I've got a bum car. So I'm looking for a buy back and replacement with an identical car. __________________ 2016 340i XDrive, EBII/black, 6 MT, M Sport, Track Handling, Cold Weather, Tech, Lighting, Driver Assistance Plus. 2012 Z4 35i, ED 2/24/2012, Melbourne Red Metallic, Black Leather, Carbon Trim, 6MT, M Sport, CW, PP, PS, NAV, CA.
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08-25-2011, 09:47 PM	#6
flpnout Major 82 Rep 1,264 Posts Drives: 2010 Dinan S3 Z4-35i Join Date: Jun 2008 Location: San Francisco, CA iTrader: (8) Garage List 2010 E89 Z4 [7.83]	You already know my story with my 2004 330ci. But that was back in 2004, I had to get an attorney to get BMW NA to agree to a "buy back" at a quicker pace. Nice to hear you still want another beautiful Z4. __________________ 2015 BMW i3 REX Last edited by flpnout; 08-25-2011 at 11:21 PM..
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08-25-2011, 11:13 PM	#7
Wraith. Captain 71 Rep 886 Posts Drives: ED '11 Z4 35is Join Date: Nov 2009 Location: Seattle iTrader: (0)	Absolutely a Lemon, should be an open shut case.
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08-26-2011, 03:10 PM	#13
jparnes1 Colonel 245 Rep 2,387 Posts Drives: 2016 340i, 2012 Z4 35i Join Date: Jan 2010 Location: NY iTrader: (1)	So I got an unsolicited phone call today from BMW NA about my plans to ask for a buy back. Apparently they monitor this forum! Who knew? I took it as a good sign that they're interested in my issue. The woman I spoke with couldn't have been nicer and she is following through with this process and will get back to me next week. I guess the buy back has to be approved, so that's what I'm waiting on now. __________________ 2016 340i XDrive, EBII/black, 6 MT, M Sport, Track Handling, Cold Weather, Tech, Lighting, Driver Assistance Plus. 2012 Z4 35i, ED 2/24/2012, Melbourne Red Metallic, Black Leather, Carbon Trim, 6MT, M Sport, CW, PP, PS, NAV, CA.
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08-26-2011, 03:38 PM	#14
Vintage Colonel 381 Rep 2,588 Posts Drives: BMW G80 (MT), 718 Spyder Join Date: Aug 2009 Location: Austin, Texas iTrader: (0)	Easier process than I went through - they put me through the ringer but in the end they did what was right and made me whole. Plus, we went from a 2009 Z to a 2010 Z.
	Appreciate 0 Quote

08-27-2011, 07:40 AM	#20
Darbs330 Private First Class 6 Rep 137 Posts Drives: 2011 Z4 35i Join Date: May 2010 Location: Charlotte iTrader: (0)	Oh... and the real question should be... Why did they (BMW NA) reach jparnes1 after monitoring a forum... shouldn't they REALLY be monitoring unusual or prolonged Warrantee Service Issues?!? a GOOD customer service department would set a "trigger mechanism" so that the customer would be contacted PRIOR to their car becoming a "buy-back" candidate... limiting the possibility of a potentially negative story reaching the forum. Think of it this way... Proactive contact = Contact after the fact = No contact = (Just one for the suggestion box BMW NA) __________________ 2011 Z4 sDrive35i - Space Grey/Walnut/Ash Grain/DCT 2004 330ci Convertible - Oxford Green/Sand/Myrtle Wood
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08-27-2011, 10:26 AM	#22
persian54 Lieutenant General 923 Rep 15,818 Posts Drives: M760/G83M4 Join Date: Jun 2009 Location: The Valley, SoCal iTrader: (298)	I would HATE to get a call. I don't want them knowing it's 'me' posting on here Good thing my info is different enough from what my BMW info says... __________________ From E93 335i to E89 Z4 to E93 M3/E89 Z4 to E350/SL550
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