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Great result, interesting reading, but a lot of work which should have been unnecessary...
The short version:
BMW: YOU damaged your special 296 wheels. So you pay. Not us.
Customer: My wheels cracked solely because of poor design by BMW. And btw now would be a good time to say sorry, and show us what a great company you are while everyone is watching. We know you already implemented a new stronger design of the wheels.
BMW: No, you are an inexperienced amateur, and so are most bimmerpost members. And also we think you are cheater because you probably used the bad roads in SoCal even you live far from there. And regarding the redesign, it is just that our engineers were bored, and we like increasing our production costs from time to time. That is what we always do, everyone knows that. You are clearly just upset that we think you are a poor driver.
Customer: That makes no sense.
BBB: Alright guys...
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