Quote:
Originally Posted by mikeinaustin
well now it is becoming a disaster...they could not re-program the car. bmw says the dme control module is faulty. they did not authorize a new part instead they had the circuit board overnighted to a repair facility.....
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This is the lame and frustrating PUMA system at work again. I have written on this issue based on my personal and frustrating experience - here is the summary: BMW NA does not let the dealer fix it "right" the first time and instead only authorizes a series of the cheapest fixes first with the hope one of their prayers will work and save warranty cost. This leads to very dissatisfied and frustrated owners of premium cars. STUPID long-term management philosophy.