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I bet they screwed it up when your bumper was replaced, and maybe it wasn't in there snugly. There are probably broken tabs on either the bumper or the tow-eye cover. If the problem is on the bumper, then that should be remedied otherwise the replacement tow-eye cover will probably fall out again.
Part number is 51118048042. It comes primed, so you're right it will need to be painted and matched.
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