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I am lost as well...the heart transplants and adhd made me want to read through. Not sure what the issue is, making the customer pay/collecting for something that was missed? Cuz you can't leave a cvs without settling the payment. This means the mom and pop loses from what I gather.
Edit we get epipens and no co pay cuz the mfg pays them, not the insurance nor cvs. If it is not paid, somebody loses. Maybe that patient had what we do on file at the other place, where the mfg of the drug covers the copay
Edit 2 I hate iOS spell check
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