It's not more than likely due to management, it's more than likely due to ***YOUR SERVER*** IN *********ALL HONESTY*********, here's why:

Ask yourself these questions as a server:

1. WHEN do you put in my order? Do you wait or do you go put it in immediately after taking it? If you are double sat or triple sat, you can still go put in each order into the computer after taking each table’s order. By not doing that can result in a much longer wait and that would be YOUR FAULT.

2. FORGETTING to put in an order. My husband and I have experienced this for REAL that servers ADMITTED to our faces they have FORGOTTEN TO PUT ORDERS IN. All of them were appetizers, bar drinks, and a cup of soup.

3. Did you put in the order CORRECTLY into the computer? Have had many times servers ADMITTED to our faces they did not do that correctly. Have had wrong entrées before due to our server putting in the order wrong. Have had wrong bar drinks too due to the server putting in the order wrong.

4. Did you FORGET ANYTHING I ORDERED such as a SIDE DISH? We have had this happen a number of times as well.

5. Did you DROP anything I ordered? Luckily, we have not had this happen, but I have seen a server once drop some fries from a plate before and I did have a waiter spill some margarita martini when pouring into a martini glass. In other words, it is possible, not likely, but very possible.

6. Did you remember to GET my food? We have had a server do that before. Also, we have had a number of servers forget bar drinks.

7. Did you bring out my food obviously correctly if you bring my food out? Do you realize how many times OUR OWN SERVER brings out DUH mistakes like the side dish is wrong, the entrée is wrong, something obvious is not correct bacon that isn’t covered up isn’t extra, extra crispy when you can clearly notice that it isn’t without touching anything, etc.? Every DUH mistake you bring out is YOUR FAULT I am waiting for what I did order by you wasting my time bringing me the wrong item or wrongly prepared item or forgot something. While we all make mistakes, I would have to say a good 90% of the time, servers NEVER COMPARE THE WRITTEN ORDERS TO THE FOOD, because they are TOO LAZY and DON’T CARE!!

8. Servers DO wait to put in entrée orders when appetizers, side salads, or cups of soup are ordered. THAT *IS* THE GOD’S TRUTH! Sometimes it’s TOO LONG THEY WAIT! If it’s another server, it still doesn’t make it the kitchen staff’s fault I have the wrong side dish for example since that is something that’s obvious. It’s either my server that didn’t put in my order correctly or this other server that didn’t compare the ticket to the food or that this other server did compare the ticket to the food, but just missed it(HIGHLY UNLIKELY, but possible).

9. WHEN do you come to GET MY ORDER? That part is covered in #2 below.

10. WHEN do you DECIDE to LET ME ORDER? That part is covered in #4 below.

11. WHEN do you decide to DELIVER MY FOOD? That part is covered in #1 below.

12. Do you, because they are out of something, decide to assume everyone wants the closest thing so you do the ordering for me? That part is covered in #3 below.

13. WHEN do you decide to check up on WHERE the food is? If the kitchen staff somehow lost the ticket, did you wait 30 minutes and then decide to find out that or did you check after 10-15 minutes to see that our food was getting started on?

1. Once, we had a Red Lobster waitress had our 2 entrées on the tray as well as 2 side salads that were for a couple that wasn’t even there when we ordered. Anyway, instead of bypassing their table to hand us ours first since WE DID ORDER FIRST(common sense would tell you that it takes more time to cook food than it does to fix a side salad anyways even if it wasn’t our server that delivered our food, but it was our waitress that delivered our food), she decided to hand them theirs first off the tray. THAT IS SOMETHING THAT IS IN THE SERVER’S CONTROL TO HAND OUT THINGS OFF THE SAME TRAY IN THE ORDER IN WHICH IT WAS ORDERED IN!!

2. Once, we had a waitress that greeted us which we ordered an appetizer as well as our drinks when greeted. I saw she tucking in chairs at empty tables and pretty much doing everything but coming back to get our entrée order. Well, I found out what happened. She brought out our appetizer and when I asked she said that she wanted to wait to put in our entrée orders. The thing is, that delayed us more by not at least coming to GET our orders. That way, when the appetizer was ready, we wouldn’t have gotten delayed eating our appetizer since we then had to give our entrée orders when we could have given our entrée orders WELL BEFORE THAT and we would have gotten our entrées faster due to that she could have just left to put our entrée orders into the computer after delivering our appetizer instead of taking time to order when our appetizer was sitting in front of us. The point is, SHE delayed our entrées as well as to be able to start eating our appetizer because she could have at least TAKEN our entrée orders and then when our appetizer would have been brought out, could have immediately gone to the computer to put our entrée orders in. What she did was make us wait while our hot appetizer was sitting in front of us, we couldn’t touch it, because we had to order our entrées and could have done that wayyy before that. She also delayed our entrées because we had to spend extra time AFTER our appetizer arrived to give her our entrée orders when we could have done that wayyyy before that.

3. Once, we had a waitress that assumed that because they were out of raspberry topping for a cheesecake slice when we had ordered dessert that she’d bring us strawberry. Turns out, she knew when she put in the order that the computer had it the manager told us. So she did it on PURPOSE to be so lazy and uncaring as to not come to ask if we wanted the next closest thing. We didn’t, we sent it back, so she had MORE WORK. Also, she didn’t even think about what if someone is allergic to strawberries. I just honestly can’t believe someone would do that. If they are out of something, common sense would be to come to see if the next closest thing is ok. Not everyone wants the next closest thing. So it wasn’t like it was just getting the order wrong by accident or by not verifying the written order with what she was bringing or putting in the order wrong by accident, this was on PURPOSE to be LAZY and to ASSUME. I didn’t know at first that she did that. I thought at first she just was that stupid(or truly just messed up(highly doubt it)) to bring us strawberries on top of a cheesecake when we ordered raspberries.


We have also had servers not come to get our order due to playing around. Sometimes taking a long time or a longer time has A LOT to do with the server: My husband and I have had 3 TIMES where servers FORGOT to put food orders into the computer. We also have 8 times servers forget to get bar drinks from the bar. Once a waitress forgot to put in a bar drink into the computer. Two of the 3 times it was an appetizer and the servers ADMITTED doing so. The third time was a cup of bisque which is normally served before a meal just like a side salad is. My husband and I also have had delays due to that the servers delayed putting orders into the computer when they COULD have such as deciding to buss a table first or decide instead of a mini-greet(I’ll be right with you all), one waiter I saw decided to take a party of 6 people’s drink/appetizer orders instead of putting in our food orders into the computer. I can understand if they call you over, but if they don’t, you should be putting that order into the computer not delaying our food. The longer you wait to put in orders, the LONGER WE WAIT!! So truly think about that MOST of the time when you wait a LONG TIME for your food or bar drinks even, it could be the server’s fault. 9 times out of 10, your server had *SOMETHING* to do with the delay in most cases! That’s the GOD’S TRUTH!

Here's some people that have done that job that have said what I am saying:

http://forums.sherdog.com/threads/ti...337603/page-14

flowwiththego said:

flowwiththego said: http://forums.sherdog.com/threads/ti...337603/page-26

flowwiththego said: Read what Stef 319 said:

http://howtobeagoodserver.blogspot.c...?commentPage=4

She is responding to MT's comment and this was a waitress at a Red Lobster. I had gone on her blog, she came onto mine agreeing with me. Her blog has since been deleted, so I can't go on hers, but her comment is still on my blog.

Stef319 said:

Stef319 and flowwiththego tells you sometimes servers hold the orders on their pads of paper and do not enter them for SEVERAL MINUTES when they weren't even called over and they did not have any previously ordered items to deliver either. That COST the customers time the orders that aren't being entered into the computer in a timely fashion. It's creating for example if a server is triple sat, all 3 table's foods take longer rather than just 1. It's also cutting turns. Why should the 3rd table that wasn't even waiting in the waiting area when we arrived get their food orders put in at the SAME TIME as ours? That's so not fair, is it?

As I talked about above, do you really think it's right to greet a party of 6 and not go put in our food orders? What servers are SUPPOSED to do is say "I'll be right with you all in just a moment" to let them know they will be waited on and the server knows they are there, but to take up time talking about specials ordering appetizers and bar drinks or even fully ordering entrées as well as all that other stuff at the greeting can you imagine how long you can be there with 6 people even asking questions and/or modifying items, especially if there's kids involved where the parents say "Do you want this or this" and the kids like "I don't know mom", etc. Talk about time consuming. Meanwhile the kitchen staff has ZERO CLUE about the orders, ZERO!

flowwiththego is saying that the server could have **CHECKED UP ON WHERE THE FOOD WAS SOONER*** rather than later as she did. This sentence: "One tix she forgot but one tix one of the cooks put it on the done spindle instead of on the board. The thing is though her section was only five tables and c'mon how do you not realize that one of your tables didn't get food but tables 20 minutes after them did?"

This person said that she didn't check up on the customer's food, so even though the cooks put the order on the "done" spindle, she didn't go check up in the kitchen where is that table's food at that ordered **WELL BEFORE** these other tables.

So when you want to be **HONEST**, let me know, because the truth is it's nothing you can disagree with. I have people that are saying I am right. You know, because I am.

This below is a good example of a customer that had a situation we had gone through(me and my husband) a number of times throughout the years.


https://www.flyertalk.com/forum/dini...r-s-fault.html

davie355 said : See, I would have not left anything. That's just neglect period! She should have asked the manager to comp something even a soft drink off the bill or 2 would have been the morally right thing to do in that situation. To not get anything for the huge delay is just selfish. Any good server would pay out of their own pocket for a soft drink if they expected a tip of any kind for taking up someone else's time out of their day. Anything major like that should get a comp, period, even if the SERVER themself has to pay for it. At the point where she was asked about it the first time, she should have investigated it PERIOD. With her doing all of that mess, I don't care what comp I would have had, I wouldn't have tipped, because the customer kept asking and getting ignored over and over again.

Once, a waiter we had admitted he forgot to put our appetizer order in. What he did is why he got 16% BEFORE the discount. He profusely apologize said he was "SO SORRY", then he offered something for free for us. We told him that we'd rather have something off the bill that we had ordered a lot of food. He came back to say he couldn't take the appetizer off, I was like "I don't care if it's just a coke, it's better than nothing." He comes back with $5 off. Now I did see why he did this in the first place. After he took our appetizer order as we ordered it when we were greeted, he HUGGED a lady he knew. That's why he messed up. While it's nice to hug people, at work you are really supposed to be doing YOUR JOB, NOT playing around. Well that's why he forgot. What happened is my husband had asked about where our appetizer was because it was taking a while and that's when he discovered what he had done. He handled it the way I would have in EVERY MANNER POSSIBLE if I would have been the server forgetting to put an order in(although my reason sure wouldn't have been to hug someone as my job is my job and I am not supposed to be doing play stuff on the job, I 'm not). If he would have done like the customer above(davie355), no tip would have been given. Saying you are sorry is part of it, but taking away someone's time from them is the most precious thing you cannot replace, so the right thing to do is to comp something whether it's from the server's pocket or the restaurant's pocket. It's just the right thing to do. In davie355's case, he kept asking his waitress and she just kept ignoring him. She really didn't care. I cannot believe he tipped the uncaring waitress. An apology is important too, because if our waiter would only have comped something, but no apology, he would not have received a tip either, it's GOT TO BE BOTH admitting fault and the comp for something major like that.

Once, at an Italian restaurant, my husband ordered a side salad, I didn't, and we did order an appetizer. We received our appetizer, but later on our waitress said "Your food should be out shortly" that's when we knew 100% certainty she forgot to bring his side salad and that's when my husband spoke up to say "My side salad is coming right?" Instead of saying she was sorry, not only did she not do that, but she brought out on a tray another table's side salads apparently she forgot to bring to another couple and gave them theirs first the B***. Seriously, I cannot believe someone did that. If you forget something, you just bring theirs first, and make a separate trip as the other couple didn't know, which we knew she forgot, but she never admitted, no comp either. She admitted it in a way by saying that our food would be out in a few minutes so it's common sense she forgot to bring him his salad, because she would have never said that. We gave her something like 10% or something like that, but should have not given her anything looking back on it honestly. She was being dishonest and then unfair cutting turns as we asked about our side salad first and the other couple obviously ordered well after us if our entrées were almost ready compared to theirs. My husband still mentioned it first though.

http://www.cafemom.com/group/416/for...next=1#replies

AutymsMommy said: Isn't that something that from a *BARTENDER* HERSELF she says that it's most of the time the *SERVER'S FAULT*, HMMM, ISN'T THAT SOMETHING, HUH?????

WHY would these people that actually **DO*** THE JOB actually TELL you this if this wasn't **TRUE** huh???


My point is, you should be blaming your server in most cases for delayed food or bar drinks in all honestly.