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      10-30-2012, 07:59 PM   #1
jpwolfe31
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Drives: 2009 Z4 35i
Join Date: Jun 2012
Location: San Francisco Bay Area

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An Arbitration on the 296 Cracked Wheels

I posted back in August about how the rear wheels on our 2009 Z4 had cracked, and how BMW refused to repair them under warranty due to the fact that they were bent (out of round).

Wanting to try to do something about it I posted several links where persons with this issue could register complaints.

One of the sites was BBB Auto Line. On BBB Auto Line, I reported that BMW refused to repair the cracked wheels under the standard new car warranty. A couple of weeks later, to my surprise, BBB Auto Line sent me a letter and form notifying me that I could arbitrate the case with BMW at no charge. They also stated that if I did not like the decision, I would not be bound by the result and would retain my right to pursue other claims. On the other hand, the manufacturer would be bound by the result. With nothing much to lose other than my time, and thinking it might be interesting, I thought I would give it a try.

We had a very successful result.

The blow by blow follows.
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