Quote:
Originally Posted by VintageBMW
Well - I was screwed this week on our "warranted" HPFP when they saw our FMIC. The service ticket actually says, "HPFP replaced and per PUMA, but not warranted because of FMIC." Even though the dealer mechanic, dealer service rep, and dealer service manager admit that the HPFP has nothing to do with the FMIC install or operation as approximately "70%" of N54 motors at their dealership. This ran me $1,000 total for a $354 HPFP and a lawsuit will follow this week. I can honestly saw with extreme regret that I will never purchase another BMW because of the PUMA system and horrible long-term customer attitude being run by BMWNA.
That is a long way of saying that sometimes lawyers and lawsuits are need - especially when BMWNA screws it customers on purpose and does not live up to its obligations.
|
Vintage,
Sorry to hear you have to venture down the legal road. It sounds like the service write up is handing you a win. They screwed themselves by specifying the FMIC was the cause of the fuel pump failure. You should have fun with this case.